Effective Date: March 14, 2025
Introduction
Cognitive Creators Pty Ltd ("we," "our," "us," or "TenderCreator.ai") respects
your privacy and is committed to protecting it through our compliance with
this policy. This Privacy Policy describes how we collect, use, store,
protect, and share your personal information when you use our TenderCreator.ai
platform, including:
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Our website at www.TenderCreator.ai and all related websites and landing
pages
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Our mobile applications, including the TenderCreator.ai app
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Our voice assistant development services and tools
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Any other products, services, or applications offered by Cognitive
Creators Pty Ltd that link to this Privacy Policy
By accessing or using our Service, you agree to this Privacy Policy. If you do
not agree with our policies and practices, please do not use our Service.
Personal Data
We collect several types of information from and about users of our Service,
including:
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Account Information: When you register for an account, we collect your name, email address,
phone number, company name (if applicable), and login credentials.
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Profile Information: Information you provide in your user profile, including profile
pictures, job titles, and biographical information.
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Billing Information: Payment details, billing addresses, and transaction history when you
purchase our services.
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Voice Data: Voice recordings, speech patterns, and audio files that you upload or
create using our Service.
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Communication Data: Records of your interactions with us, including customer support
inquiries, feedback, and survey responses.
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Technical Information: When you use our Service, we automatically collect device information,
IP addresses, browser types, operating systems, access times, and pages
visited.
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User Content: Any content you create, upload, or share through our Service, including
transcripts, settings, configurations for voice assistants, and other
materials.
Non-Personal Data
We also collect non-personal information that does not directly identify you,
including:
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Usage Data: Information about how you use our Service, including features accessed,
buttons clicked, and time spent on different parts of our platform.
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Aggregated Data: Statistical or demographic data that does not directly identify you but
is derived from your personal data.
How We Collect Information
We collect information in the following ways:
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Direct Collection: Information you provide when you:
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Create an account or profile
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Use our voice assistant development tools
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Make purchases or conduct transactions
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Complete forms or surveys
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Communicate with us
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Automated Collection: Information collected automatically
through:
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Cookies and similar tracking technologies
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Usage tracking and analytics tools
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Server logs and monitoring tools
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Third-Party Sources: Information we may receive from:
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Business partners and service providers
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Identity verification services
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Payment processors
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision and Improvement
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To provide and maintain our Service
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To create, train, and optimise voice assistants based specifically on
your specifications and solely for your use
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To process transactions and manage your account
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To authenticate users and ensure secure access
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To respond to your requests, inquiries, and support needs
Important Note: We do NOT use your customer data, voice
recordings, transcripts, or training data to improve or train our app or
platform. Your data is used exclusively for providing services to you and
improving your specific voice assistants.
Communications
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To communicate with you about your account or transactions
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To provide important updates about our Service
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To send administrative notifications
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To deliver marketing communications (with your consent)
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To request feedback and conduct research
Analysis and Enhancement
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To analyse usage patterns and trends
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To monitor and improve the performance and security of our Service
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To develop new features and functionality
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To troubleshoot issues and debug our systems
Data Storage and Security
Storage of Information
Your information, including Personal Data, is primarily stored on secure
servers located in Australia. We prioritise keeping your data within Australia
whenever possible.
However, in some cases, data may be submitted to external services as required
to provide the Service (such as third-party APIs, cloud services, or
processing tools). These external parties may not host their servers in
Australia, which means some of your data may be transferred to and processed
in other countries. When this occurs, we ensure that appropriate safeguards
are in place to protect your information.
If you are located outside Australia and choose to provide information to us,
please note that we transfer the data, including Personal Data, to Australia
and process it there.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to these data transfers.
Retention Period
We retain your Personal Data only for as long as necessary to fulfil the
purposes for which we collected it, including for the purposes of satisfying
any legal, regulatory, tax, accounting, or reporting requirements.
We may retain your data for a longer period in the event of a complaint or if
we reasonably believe there is a prospect of litigation in respect to our
relationship with you.
Security Measures
The security of your data is crucial to us. We implement comprehensive
security measures to protect your Personal Data from unauthorised access,
disclosure, alteration, and destruction, including:
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Encryption of data in transit using TLS protocols
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Encryption of sensitive data at rest using industry-standard
encryption
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Secure access controls and authentication mechanisms
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Regular security assessments and penetration testing
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24/7 monitoring of our systems and infrastructure
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Physical security measures for our facilities
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Employee training on data security and privacy practices
However, please be aware that no method of transmission over the Internet or
method of electronic storage is 100% secure. While we aim to use commercially
acceptable means to protect your Personal Data, we cannot guarantee its
absolute security.
Sharing of Information
Service Providers
We may employ third-party companies and individuals to facilitate our Service
("Service Providers"), to provide the Service on our behalf, to perform
Service-related services, or to assist us in analysing how our Service is
used. These third parties have access to your Personal Data only to perform
these tasks on our behalf and are obligated not to disclose or use it for any
other purpose.
Our Service Providers may include:
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Cloud hosting and infrastructure providers
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Payment processors
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Customer support tools
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Analytics services
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Email and communication platforms
Business Transfers
If Cognitive Creators Pty Ltd is involved in a merger, acquisition, or asset
sale, your Personal Data may be transferred. We will provide notice before
your Personal Data is transferred and becomes subject to a different Privacy
Policy.
Disclosure Of Data for Legal Requirements
Cognitive Creators Pty Ltd may disclose your Personal Data in the good faith
belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of Cognitive Creators Pty
Ltd
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Prevent or investigate possible wrongdoing in connection with the
Service
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Protect the personal safety of users of the Service or the public
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Protect against legal liability
Data Sharing Commitment
We do NOT share, sell, rent or trade your customer information,
transcripts, recordings, training data, or any voice assistant configuration
data with third parties for any purpose, including marketing, promotional
purposes, or to train or improve our own systems. Your data is used exclusively for your own voice assistants and is not
used to train or improve our app or services for other customers. Any data
shared with third parties is strictly limited to what is necessary to provide
our Service to you and is subject to appropriate confidentiality and data
protection agreements.
Analytics and Tracking Technologies
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our
Service and hold certain information. Cookies are files with a small amount of
data which may include an anonymous unique identifier.
We use the following types of cookies:
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Essential cookies: Required for the operation of our Service
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Analytical/performance cookies: Allow us to recognise and count the number of visitors and see how they
move around our Service
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Functionality cookies: Enable us to personalise our content for you
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Targeting cookies: Record your visit to our Service, the pages you have visited and the
links you have followed
You can instruct your browser to refuse all cookies or to indicate when a
cookie is being sent. However, if you do not accept cookies, you may not be
able to use some portions of our Service.
Analytics
We use analytics services to monitor and analyse the use of our Service:
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Google Analytics: A web analytics service offered by Google that tracks and reports
website traffic. Google uses the data collected to track and monitor the
use of our Service. This data is shared with other Google services. Google
may use the collected data to contextualise and personalise the ads of its
own advertising network.
You can opt-out of making your activity on the Service available to Google
Analytics by installing the Google Analytics opt-out browser add-on available
at https://tools.google.com/dlpage/gaoptout.
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App Analytics: For our mobile applications, we may use mobile analytics software to
allow us to better understand the functionality of our mobile applications
on your device.
App-Specific Privacy Information
Mobile Device Access
The TenderCreator.ai mobile application may request access to certain features
on your mobile device, including:
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Microphone: To record and process voice inputs
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Storage: To save and access files needed for the app to function
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Internet connectivity: To communicate with our servers
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Push notifications: To send you important updates and alerts
You can manage these permissions through your device settings, but please note
that restricting certain permissions may impact the functionality of the app.
Mobile Analytics
When you use our mobile application, we may use mobile analytics software to
collect data and information about how you use the app. This information helps
us improve our app and address technical issues.
Push Notifications
With your consent, we may send push notifications to your mobile device. You
can disable these notifications at any time by changing your device settings.
Children's Privacy
Our Service is not directed to anyone under the age of 18 ("Children"). We do
not knowingly collect personally identifiable information from anyone under 18
years of age. If you are a parent or guardian and you are aware that your
Child has provided us with Personal Data, please contact us. If we become
aware that we have collected Personal Data from children without verification
of parental consent, we take steps to remove that information from our
servers.
International Data Transfers
Your information, including Personal Data, may be transferred to — and
maintained on — computers located outside of your state, province, country, or
other governmental jurisdiction where the data protection laws may differ from
those of your jurisdiction.
If you are located outside Australia and choose to provide information to us,
please note that we transfer the data, including Personal Data, to Australia
and process it there.
Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.
Cognitive Creators Pty Ltd will take all steps reasonably necessary to ensure
that your data is treated securely and in accordance with this Privacy Policy
and no transfer of your Personal Data will take place to an organisation or a
country unless there are adequate controls in place including the security of
your data and other personal information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your
Personal Data, including:
Access and Correction Rights
You have the right to access the personal information we hold about you,
subject to certain exceptions allowed by law. If you would like to access your
personal information, please contact us using the details provided below.
You also have the right to request that we correct any inaccuracies in the
personal information we hold about you.
Additional Rights
Depending on your jurisdiction, you may also have the right to:
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Request erasure of your Personal Data
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Object to processing of your Personal Data
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Request restriction of processing your Personal Data
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Request transfer of your Personal Data
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Withdraw consent where we rely on consent to process your Personal
Data
To exercise any of these rights, please contact us using the information in
the "Contact Us" section below.
Links To Other Sites
Our Service may contain links to other sites not operated by us. If you click
on a third-party link, you will be directed to that third party's site. We
strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy
policies, or practices of any third-party sites or services.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page and updating the
"effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.
If you have any questions about this Privacy Policy, please contact us:
By email:support@TenderCreator.ai.
By mail:
Cognitive Creators Pty Ltd
903/50 Clarence
St
Sydney NSW 2000
Australia
ABN: 45 676 471 506
